Frequently asked questions

Terminal West is located inside the King Plow Arts Center in Entrance 1 where the parking deck is. Parking is $5 on the nights of shows, cash or credit card. The Box Office is open during the day on Tues-Fri from 11am-5pm and during shows.
Can I change the name on my will call ticket?
No. If someone else is picking up the ticket at will call, you have to send them a picture of your ID, so they can show that to pick it up under your name.
Do you serve food?
Yes, Stationside is open during every show from doors until when the headliner goes on (only for people at the show). It's open to the public for lunch Tues-Fri 11am-2pm.
Do you host private events at your venue?
We sure do! Plan your next bar mitzvah, corporate gathering, happy hour or whatever else you've got up your sleeve at Terminal West. Hit us up at, and we’ll send you info on special event rentals!
How the heck do I get there?
We are in entrance 1 of the King Plow Arts Center in West Midtown.
I’m under 18 and want to come to a show at TW, what’s up?
Check the event info of the show you're interested in. Some shows are 18+, some are all ages. If a show is 18+ and you are under 18, you can still attend if you are accompanied by a parent.
Can I bring a backpack?
We do not allow full size backpacks, and all bags are subject to search.
Do you have a coat check?
Unfortunately, we haven't been able to find a way to squeeze that into our room. Sorry!
If a show says sold out online, are there tickets held for the door?
No, we don't hold tickets for the door. Sold out is sold out.
How can I avoid online service fees?
Buy your tickets directly from us at the box office. It's open during all shows and Tues-Fri 11am-5pm. We cannot sell tickets over the phone.
Do you have seating?
The majority of our shows are GA standing room. If a show has seating, it is specified in the show info on our website. If you have an injury or health issue that makes it hard to stand and are coming to a show that has standing room only, please give us a call and we'll take care of you. We want everyone to be able to enjoy their favorite band, no matter what!
What ticketing company do you use?
Our ticketing is powered by Ticketfly.
What is your capacity?
625 standing room.